FAQ
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Straightforward answers about websites, SEO, automations, reputation, and everything else we do — no jargon, no runaround.
We're an all-in-one online growth partner for small and mid-size businesses. We handle six things under one roof: website design and development, SEO, automations (lead capture, follow-ups, scheduling), reputation management, Google Business Profile optimization, and Local Service Ads. Instead of hiring three or four different vendors and trying to coordinate them yourself, you get one team that manages everything — and makes sure it all works together.
It depends on what you have. If your current site is built on a modern platform, loads quickly, and looks good on mobile, we can often optimize it — improve the SEO, add better calls to action, speed it up, and connect it to your other marketing tools. But if your site is slow, outdated, or hard to update, building fresh is usually the smarter investment. A new site from us is fast, mobile-first, SEO-optimized from day one, and built to convert visitors into leads. We'll give you an honest recommendation after looking at what you have.
Most projects take between two and four weeks from kickoff to launch. The timeline depends on how many pages you need and how quickly we get content (like photos and business information) from you. We handle the design, development, and technical setup — you just provide the raw materials and give feedback along the way. We'll give you a clear timeline before we start so you know exactly what to expect.
Every business is different, so we quote based on your specific needs — how many pages, what features you need, and which of our other services you want included. What we can tell you is that our pricing is transparent, we don't surprise you with hidden fees, and we're built for small and mid-size businesses — not Fortune 500 budgets. The best way to get an exact price is to book a free consultation. We'll ask about your business, your goals, and what you need, then give you a clear quote with no obligation.
SEO (Search Engine Optimization) is about earning free, organic traffic by ranking higher in Google's regular search results. It takes time to build — usually a few months to see meaningful movement — but it compounds and keeps working for you. Google Ads (including Local Service Ads) put you at the top of search results immediately, but you pay for every click or lead. The best strategy usually combines both: ads give you immediate visibility while SEO builds your long-term traffic foundation. We offer both, and we'll help you figure out the right mix.
Your Google Business Profile is the business listing that shows up when someone searches for your business name or your type of business in your area. It includes your address, phone number, hours, photos, reviews, and a link to your website. It's completely free, and for most local businesses it's the single most important piece of online real estate — because it often shows up before any website result. A well-optimized profile can bring in more calls and visits than your actual website. Most businesses set it up and forget it, which leaves a lot of opportunity on the table.
Automations handle the repetitive tasks that eat up your time: lead capture forms that instantly confirm and route new inquiries, email and SMS follow-up sequences that nurture leads without you touching anything, appointment scheduling that syncs with your calendar, review requests that go out automatically after a completed job, and client reminders that reduce no-shows. The goal is simple: the software handles the busy work so you can focus on the actual work. Most business owners who add automations save 5–10 hours a week.
Yes — that's a core part of our reputation management service. We set up a system that makes it incredibly easy for happy customers to leave you a review (a simple link they can tap on their phone), we automate review requests at the right time (usually right after a completed job or positive interaction), and we help you respond professionally to every review — positive or negative. More reviews improve your local search ranking AND your conversion rate, because customers consistently choose businesses with more and better reviews.
Local Service Ads are a specific type of Google ad for service businesses — plumbers, electricians, cleaners, contractors, and similar trades. They appear at the very top of search results with a green "Google Screened" or "Google Guaranteed" badge. You only pay when you get a lead (a phone call or message), not per click. They build instant trust because Google has verified your business. We handle the entire setup — verification, budget, bid management, and lead tracking — so you just get the calls.
Not much — that's the point. You'll need to give us information about your business upfront (what you do, who your customers are, your goals) and approve things along the way. But the heavy lifting — design, development, optimization, monitoring, reporting — is all on us. Most of our clients spend an hour or two total over the first few weeks, and then check in with us monthly for a quick status update. We're here to take the online burden off your plate, not add to it.
Absolutely not. Launch is just the beginning. We offer ongoing maintenance, updates, and optimization for every site we build. If you're on one of our full-service plans, we're actively managing your SEO, ads, reviews, and automations month after month — tracking performance, making adjustments, and sending you clear reports so you can see exactly what's happening. The last thing we want is for you to be left wondering if anything is working. You'll always know, and we'll always be reachable.
We provide monthly reports that show real metrics: website traffic, search rankings, leads generated, calls received, reviews collected, and ad performance. No vanity metrics, no confusing dashboards — just clear answers to the question "is my online presence bringing in business?" If something isn't working, we'll tell you and recommend changes. Our entire model is built around measurable results, not guesswork.
We're based in Portland, Oregon, but we work with businesses across the United States. Everything we do is online — websites, SEO, ads, automations — so we can serve you from anywhere. If you're a local business that needs a team that actually understands your market, the Portland area is our home turf. But we have clients in multiple states, and the quality of our work travels just fine.
Book a free consultation. It's a no-pressure conversation — we'll ask about your business, your goals, what's working right now, and what you wish was better. Then we'll tell you exactly what we'd recommend and what it would cost. If it makes sense, we move forward. If it doesn't, you got a clear picture of your options. Either way, you'll know more about your online presence than you did before. No obligation, no commitment.
Still have a question?
Book a free consultation and we'll answer anything you want to know — about your specific business, what we'd recommend, and how it all works.
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